Refund Policy

Last Updated: 11/15/2025

1. Overview

IQWorld is committed to ensuring your satisfaction with our IQ testing and brain training services. This Refund Policy outlines the terms and conditions under which refunds may be issued.

2. Trial Period

3. Refund Eligibility

3.1 Monthly Subscriptions

Refund requests for monthly subscriptions will be evaluated on a case-by-case basis. Generally, refunds may be provided if:

• The request is made within 14 days of the original charge
• You have experienced technical difficulties that prevented proper use of the Service
• There was an unauthorized charge on your account
• You did not receive the service you paid for

3.2 Non-Refundable Items

The following are generally not eligible for refunds:

• Services already used or consumed
• Refund requests made more than 14 days after the charge
• Dissatisfaction with IQ test results
• Changes of mind after the trial period

4. How to Request a Refund

To request a refund, please:

1. Contact our support team through the Service
2. Provide your account email and transaction details
3. Explain the reason for your refund request
4. Include any relevant documentation or screenshots

5. Refund Processing

Once we receive your refund request:

• We will review your request within 5 business days
• We may contact you for additional information if needed
• If approved, the refund will be processed within 7-10 business days
• The refund will be issued to the original payment method
• You will receive an email confirmation once the refund is processed

6. Cancellation Policy

You may cancel your subscription at any time through your account settings. Cancellation will:

• Prevent future charges
• Allow you to continue using the Service until the end of your current billing period
• Not automatically generate a refund for the current billing period

7. Chargebacks

If you initiate a chargeback through your payment provider instead of contacting us for a refund, your account may be suspended and you may not be eligible for future refunds. We strongly encourage you to contact us directly to resolve any billing issues.

8. Subscription Modifications

If you wish to change your subscription plan, please contact our support team. Changes to your subscription will take effect in your next billing cycle unless otherwise arranged.

9. Questions

If you have any questions about this Refund Policy or need assistance with a refund request, please contact our support team through the Service. We are here to help resolve any issues you may have.

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Material changes will be communicated to users via email or through the Service.

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